Take the Test

1. Which statement accurately describes workplace violence?

• a. To fit the definition of workplace violence, there must be physical contact between perpetrator and victim.
• b. Murder is considered to be a major criminal offense but not part of the definition of workplace violence.
• c. Workplace violence ranges from threats and verbal abuse, to physical assaults, and even homicide.
• d. Only employees are considered to be part of the definition of workplace violence.

2. Which term describes a type 3 form of workplace violence that involves frequent or repeated personal attacks that are emotionally hurtful or professionally harmful?

• a. Situational violence
• b. Domestic violence
• c. Workplace bullying
• d. Inherent violence

3. Which statement is least accurate regarding incidents of workplace violence in healthcare settings?

• a. Most emergency physicians who experience work-related violence press charges against the perpetrators.
• b. The Joint Commission reported that healthcare workers are four times more likely to be assaulted compared to workers in private industry.
• c. 20% of surveyed registered nurses reported increased workplace violence.
• d. OSHA states that about 75% of an estimated 25,000 workplace assaults are reported every year.

4. Which statement about the impact of workplace violence is incorrect?

• a. Death by suicide has been linked to workplace violence.
• b. Employee productivity may decrease after a workplace violence incident.
• c. Changes in relationships with coworkers can occur after workplace violence.
• d. Mental health issues may occur but not death by suicide after workplace violence.

5. Which situation is an early (Level One) warning sign of a potentially threatening situation?

• a. A coworker sabotages equipment
• b. A patient is verbally abusive
• c. A visitor argues with nurses throughout visiting hours
• d. A manager shouts at an employee in a state of extreme rage

6. Which step should be taken first when responding to a Level Three emergency situation?

• a. Secure personal safety
• b. Observe the behavior
• c. Attempt to restrain the person who is violent
• d. Document the observed behavior

7. Which stance, posture, or action is recommended when dealing with a potentially violent individual?

• a. Stand directly in front of the person.
• b. Sit down and remain below the person’s eye level.
• c. Gently touch the person to show compassion and concern.
• d. Display a neutral and attentive facial expression.

8. Which statement should be used first to de-escalate a situation with an aggressive person?

• a. “I can see that you are upset. I want to help.”
• b. “I know how you feel. I am upset, too.”
• c. “Your concerns are not realistic.”
• d. “Please calm down and stop behaving badly.”

9. Which action should employers complete to fulfill the general duty clause of the Occupational Safety and Health Act?

• a. Pay a minimum wage for employees
• b. Report all unhealthful employee habits
• c. Provide a safe working environment
• d. Counsel violent employees

10. Which component does OSHA recommend be included as part of a workplace violence prevention plan that includes management commitment, worksite analysis, safety and health training, and program evaluation?

• a. Counseling for angry clients
• b. Employee participation
• c. Limited night-shift work
• d. Effective discipline for violence